Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. If you have extra questions about this answer, please click "Comment". If the answer is helpful, please click "Accept Answer" and kindly upvote it. Please confirm the format is set as HTML via File>Options>Mail>Compose messages. When the below option is set as Plain Text, the new emails you create will be displayed as plain text. Kerio MailServer 6 Administrator s Guide Kerio Technologies Kerio Technologies. If I create a new message in Outlook affected in this way (the new default is plain text instead of HTML) Release Notes for Kerio Connect Date: December 4, Kerio Technologies. Please confirm the " Read all standard mail in plain text" option is unselected via File>Options>Trust Center>Trust Center Settings…>Email Security>Read as Plain Text. HTML messages have stopped displaying correctly in Outlook 2019 (they are displayed as plain text)Īs I know, when the below option is enabled, the emails you received will be displayed as plain text. Simplified Interface and Quick Service Software Walkthrough Add Kerio Files & Folders View All Kerio Files Export the Kerio Mailbox Database Add Kerio. If everything is ok on web mail, please try the following troubleshooting: To further confirm that the problem is related to the outlook client, please try to check if the incoming messages and the outgoing messages are still plain text on the web mail. Please make sure you have upgraded your Outlook to the latest version.Īccording to your description, I noticed that this issue occurred after, have you done any specific operations before that? What's the version of your Outlook? (File > Office Account > About Outlook). Kerio Connect is installed on a server here at the company and the emails that are stored on it are fine (viewed with a client other than Outlook) NOTE: For this tutorial, we will use email protected I am using Outlook 2010 and. Outlook is connected to Kerio Connect 9.4.1, but that has not changed or been updated in any way. There are additional configuration steps required to install Kerio. gz file that is downloaded in the above step. If I view the mail via a web browser or with a client other than Outlook, I can see the messages fine. Note: if you are following these instructions to provide a config backup to the support team to resolve an issue, you can stop here and upload the. Yesterday still one Outlook was behaving normally, but already today it is affected by this error also. This problem is gradually spreading through the company, because on Monday, June 30, 2022, it appeared on other computers (Office 2016). If I create a new message in Outlook affected in this way (the new default is plain text instead of HTML) and switch plain text to HTML, create the email and send it back to myself, the email in outgoing mail is as plain text and the next page arrives as plain text as well. Even messages that are several years old are all seen as plain text. From about, I noticed that on some computers, HTML messages have stopped displaying correctly in Outlook 2019 (they are displayed as plain text).
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